New Century Hobbies Returns, Refunds and Exchanges Policy
How To Return An Item:
Your item must be in its
original unused condition to be returned, unless there is a manufacturer
defect. You must return the item
within 30 days
from receipt of order.
1. Please email [email protected]
to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
New Century Hobbies
44 Kingston Drive
Daleville, VA. 24083
3. Include in your package a
signed letter stating the reason for your return and the original
Merchandise that has been used, repaired or altered will not be accepted for return or exchange.
All items are subject to a 10%
restocking fee, this will be deducted from your refund. We also do not
refund the original shipping and handling that you paid on the order.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover) or PayPal.
Credit Card Charges
Your credit card will be charged
when you place your order. If we are not able to fulfill your order for
any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday - Friday 9am - 5pm.
Following a holiday, your order will ship the next business day.
We use the US Postal Service to deliver our orders.
When a tracking number is provided by the
shipping carrier, we will update your order with the tracking
The rate charged for the shipping
of your order is based on the weight of your products, and your
location. Before the final checkout page you will be shown what the cost
of shipping will be. Free shipping applies only to the contiguous 48 states.
If part of your order is back-ordered that order will be held until we can fulfill the entire order.
If you order an item that we have not yet received all items in that order will be held until we can fulfill the entire order. We recommend placing pre-order items in a separate order if you want the currently in-stock items now.
This policy covers how we use your
personal information. We take your privacy SERIOUSLY and will take all
measures to protect your personal information.
What Information Do We Collect?
We only collect information that
we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect
information on your IP address, browser type, and referrer URL data. We use
this data to prevent hacking attempts, help us know what web browsers
people are using, and find out where our visitors are coming from so
that we can improve our marketing.
How Is My Information Used?
Your information is only used to
fill your order. We do not sell or redistribute your information to
Security and Storage
Only your order data billing,
shipping, and order contents data is stored on our server. This
information is encrypted using a Secure Sockets Layer before it is
transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that
reside on your computer and allow us to recognize you on your next visit
or store your shopping cart contents. We use them only to track this